Returns

  • ViEGEN Solutions gladly accepts returns within 30 days of delivery and offers free return shipping. 
  • To be eligible, items must be in their original condition, unused, and with all packaging included.
  • Proof of purchase (order number or receipt) is required.
  • Certain items may not be returnable for hygiene or safety reasons (e.g., personal use products that have been opened).

Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved, your refund will be processed back to your original payment method within 5–10 business days.
  • Shipping charges (if any) are non-refundable.
  • Refund timing may vary depending on your bank or card provider.

Exchanges

  • We are happy to exchange items if they arrive defective, damaged, or in the wrong size/color.
  • Exchanges are processed once we receive and verify the returned item.
  • If the requested item is out of stock, we will issue a refund or provide store credit.

How to Start a Return or Exchange

We’ve made the return and exchange process simple and convenient:

  • Option 1: Log in to your account: Go to your My Account → Orders page on our website. From there, you can select your order and submit a refund or exchange request directly.
  • Option 2: If you prefer, you can send message through your My Account → Orders → Your Specific Order → Order Message
  • Option 3: If you prefer, you can submit a request through our Contact Us
  • Option 4: Email Support: You can always email us at support@viegensolutions.com with your order number and the reason for your return or exchange.

Once we receive your request, our team will review it and provide you with the next steps, including return instructions if needed.

Customer Responsibilities

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item).

  • We recommend using a trackable carrier, as we cannot guarantee receipt of untracked returns.

Non-Returnable Items

  • Final sale or clearance items

  • Gift cards

  • Items not in original condition, used, or damaged by the customer

Our Guarantee

If your order arrives defective, damaged, or lost in transit, we will provide a free replacement or full refund.

Contact Us

If you have any questions about our Return, Refund, or Exchange Policy, please contact us:

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