Orders and Shipping

Where do you ship from

  • Our business operations are based in the United States and abroad.
  • Depending on international trade conditions, we will be flexible to adjust accordingly.
  • For detailed information, please refer to the Shipping Policy

How long does delivery take?

  • Shipping time is shown at checkout based on your address and selected service.
  • United State of America Standard shipping is 5 –15 business days.
  • Other Countries shipping is 7 – 21 business days.
  • For detailed information, please refer to the Shipping Policy

How much is shipping?

  • Shipping cost is calculated at checkout based on your address and selected service.
  • We offer FREE Standard shipping for all order  (before tax).
  • For detailed information, please refer to the Shipping Policy

How do I track my order?

  • As soon as your order ships, you’ll receive an email with a tracking link.

  • Shipment Status on our Website, please refer to the Shipment Tracking

  • Didn’t get it? Check spam or contact support@viegensolutions.com.

Can I change or cancel my order?

  • We can edit/cancel within 1 hour of purchase during business hours.

  • After that, we’ll try our best, but the order may already be processing.

Returns, Exchanges and Warranty

What is your return policy?

  • Try your purchase for 30 days. If it isn’t right for you, return it in like-new condition for a refund of the product price.

  • Contact by your order, please refer to the Account Order Status
  • Contact by message, please refer to the Contact Us

  • Contact by emailing support@viegensolutions.com with your order number.

  • For detailed information, please refer to the Return, Refund and Exchange Policy

Do you offer exchanges?

Is there a warranty?

  • All products are covered by a 30 days limited warranty against manufacturing defects.

  • Contact us with photos and your order number and we’ll take care of you.

  • Contact by message, please refer to the Contact Us

  • Contact by emailing support@viegensolutions.com with your order number.

  • For detailed information, please refer to the Return, Refund and Exchange Policy

Payments and Security

What payment methods do you accept?

  • We accept Visa, MasterCard, American Express, Discover, PayPal, Venmo, Apple Pay and Google Pay, Klarna, Affirm, AfterPay. All payments are processed securely.

Will I be charged sales tax?

  • Sales tax is calculated at checkout based on your shipping address and applicable laws.

Compliance & Quality

Are your products tested or certified?

  • Our products are made with high-quality, skin-friendly materials and produced in trusted facilities. We may test to applicable U.S. and international safety standards as required. If you need documentation for a specific item, please contact support@viegensolutions.com.

Do you have wholesale or bulk options?